For the shipment of products, Cosmesit S.r.l. shall rely on specialized couriers of proven reliability for the delivery of orders in Italy and abroad. All shipments shall be accompanied by the mandatory documentation accompanying and identifying the goods (invoice, transport document).
Shipping costs will be indicated at the end of the order placement process and will appear when the shopping cart is confirmed.
The average order processing time is 2-5 working days from payment verification, but delivery times may vary due to force majeure events such as weather conditions and strikes. Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays, by delivering the products to the address specified at the time of order.
If at the time of delivery, the package shows obvious signs of tampering or damage, the Purchaser may refuse the delivery and immediately notify Cosmesit S.r.l., which shall make the necessary objections to the forwarding agent. Cosmesit S.r.l. will then arrange for a new shipment once it has received the contested goods in compliance with the processing terms indicated in these General Conditions.
In the event that the Purchaser nevertheless decides to accept the goods on delivery, despite the packaging being damaged and/or tampered with, to safeguard his rights, he shall notify the courier of the unsuitability of the packaging. This can be done by affixing the words "GOODS SUBJECT TO INSPECTION BECAUSE OF..." (indicating the reason for the reservation in question) on the delivery document, a copy of which he shall retain.
In case of anomalies in the products ordered (missing products, different products, or damaged products), the Buyer must report said anomaly to Cosmesit S.r.l., following the procedure outlined below to return the damaged product or to obtain the missing products.
Within the term of 5 (five) days from the receipt of the goods considered non-compliant, the Buyer must fill in the "Non-compliant goods return form," available at this link. Subsequently, the completed form should be sent, in PDF format and after signing it, either by registered letter with return receipt to the address of the registered office of Cosmesit S.r.l., or by email to the email address info@dhermia.net .
Upon receipt of the aforementioned communication, Cosmesit S.r.l. shall promptly notify the Buyer of its receipt, using the email address that the Buyer will have indicated during the purchase procedure on the site. With the aforementioned confirmation of receipt, the Purchaser will receive instructions for preparing the package to be returned. This package must include the goods to be returned and a copy of the completed and signed Return of Non-conforming Goods form.
Once the products have been received, Cosmesit S.r.l. will verify whether these products are indeed damaged or do not correspond to the description provided on the Website. If this verification is positive, in accordance with the provisions of articles 130 and following of the Consumer Code, Cosmesit S.r.l. shall replace the defective, damaged, or non-compliant product and send it to the Buyer as soon as possible, and in any case within 30 (thirty) working days from the receipt of the products. Shipping costs shall be borne entirely by Cosmesit.
In the event that Cosmesit is unable to replace the products within the aforementioned period, Cosmesit will immediately notify the Buyer at the email address provided at the time of registration and will reimburse the Buyer for the cost of such products and shipping costs if the Buyer provides proof of the cost incurred in returning the products. In this case, the refund of the price will be made by Cosmesit in the manner chosen at its discretion as soon as possible, and in any case within 30 (thirty) working days from the date on which it receives the products.
In the event that, after examining the returned products, Cosmesit S.r.l. reasonably considers that the products cannot be considered defective, damaged, or not in conformity with the description on the Website, the Buyer shall not be entitled to a refund, and the products shall be returned to him in compliance with the processing deadline set forth in these General Terms and Conditions.
Cosmesit S.r.l. applies the following shipping costs, valid for Italy only:
For Sicily, Sardinia, and Minor Islands, the following rates apply:
Cosmesit S.r.l. ships throughout Europe at a cost of:
Shipping costs outside the EU are:
